By Josh Lipton and Anita Balakrishnan, CNBC News
Apple released a statement Thursday addressing the company’s controversial decision to slow down older phones to protect battery stability.
“We know that some of you feel Apple has let you down. We apologize. There’s been a lot of misunderstanding about this issue, so we would like to clarify and let you know about some changes we’re making. First and foremost, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that.”
The tech giant said it is slashing $50 off the out-of-warranty iPhone battery replacement for the next year, bringing the cost down to $29 for anyone with an iPhone 6 starting in late January. A new software update will also arrive early next year giving users more insight into battery life.
How Apple’s software fix became ‘battery gate’
John Poole, founder of software company Primate Labs, discovered earlier this month that iPhone 6s models running iOS version 10.2 and 11.2, and iPhone 7 phones running iOS 11.2, were more likely to have instances of lower processing speed. That research, using his company’s software, confirmed a viral Reddit post from a user who noticed an increase in his phone’s processing speed after replacing the battery.
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